You can install the update directly on top of the existing version, your settings will be preserved. In order to check the Backup software edition you are currently using, please navigate to Main Menu -> Help -> About (an example below is for the Ultimate Edition). Please note that the VM Edition of the Backup software uses a separate Backup software build that can be downloaded here. Standalone Backup software can be updated by using Check for Updates button in the Main Menu -> About, or in the "Tools" section, as seen below:Īlternatively, you can perform an update by downloading the latest version of the Backup software from MSP360 official website. Other (non-VM) editions of the Backup software are indicated by their corresponding names, such as Desktop/Server or Ultimate:Īlso please note that during the Backup software update procedure, no backup or restore plans should be running, otherwise they will be forcefully interrupted. In order to check the Backup software edition you are currently using, please navigate to Main Menu -> Help -> About.įor reference, VM Edition appears like this: ![]() Please note that the VM Edition of the Backup software uses a separate Backup software build. ![]() You can install the update directly on top of the older version, your settings will be preserved. In case it is not possible, you can download the updated software build from the “Downloads” tab and transfer the installation file to the machine that needs to be updated. If automatic updates are not enabled, please use the “Force Update” option on the "Computers" / “Remote Management” page of your MBS web console for machines with outdated Backup agent builds ( use "Gear" icon button or "Menu" icon button to reveal the “Force Update” option): The former ensures that updated software builds are first generated non-publicly before getting approved by an MSP administrator for public rollout, while the latter allows public builds to be installed remotely and automatically across the machines of all managed users: We generally recommend keeping the options “Enable Sandbox” and “Allow Automatic Update” enabled. MSP administrator can safely test such a build within designated test environment before making it publicly available for all managed users. Generated sandbox software build is initially not public, and thus will not be automatically rolled out to end users. If the latest release has not yet been generated for your web console, please make sure to click “Get Sandbox Latest” button: ![]() You can update the Backup Agent using Managed Backup Service web console's Downloads tab. MSP360 Connect (formerly Remote Desktop / Remote Assistant).MSP360 Backup Backup Agent / CloudBerry Backup:.Refer to the section corresponding to the product you need to update to find specific instructions: MSP360 / CloudBerry Lab product updates for Backup, Explorer, Drive, or Connect (formerly Remote Desktop / Remote Assistant) applications are highly recommended as new versions are released for fixes and new features, as well as for purposes of compliance with the product lifecycle. Updating MSP360 Products for Windows Situation
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